{"id":480,"date":"2023-11-23T15:07:22","date_gmt":"2023-11-23T07:07:22","guid":{"rendered":"https:\/\/cloone.my\/demo\/ijn2\/?page_id=480"},"modified":"2024-01-15T11:59:01","modified_gmt":"2024-01-15T03:59:01","slug":"patient-charter","status":"publish","type":"page","link":"https:\/\/cloone.my\/demo\/ijn2\/patient-charter\/","title":{"rendered":"Patient Charter"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723293174{padding-top: 50px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #004a8f;\">PATIENT CHARTER<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\">The Patient\u2019s Charter is part of IJN\u2019s quality initiative that sets out patient\u2019s rights and standards of service they should expect. It is a reaffirmation of our commitment to the best interests of the patients at all times. It also brings strength and knowledge so that patients can make better decisions about their treatment and care. As a patient of IJN, you have the right to:<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723528155{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/information.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Timely and Adequate Information<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You shall be given adequate medical information such as medical condition, diagnosis, treatment and prognosis.<\/li>\n<li>You shall be informed of the professional identity of your healthcare providers.<\/li>\n<li>You shall be entitled to a Medical Report, upon request and payment of a reasonable fee.<\/li>\n<li>You shall be entitled to an itemised bill and explanation of hospital charges upon request.<\/li>\n<li>You shall, upon request, be given advice in relation to promotive, preventive, curative medicine and rehabilitation to maintain good health and healthy lifestyle.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723528155{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/medical-treatment-icon.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Medical Treatment<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You shall be given medical treatment, including treatment in emergency situations, in accordance with currently accepted standards of hospital care in Malaysia.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723528155{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/choices.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Choices<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You are entitled to refuse a recommended treatment and be discharged at your own risk.<\/li>\n<li>You are entitled to request for a second opinion from another external physician.<\/li>\n<li>You are entitled to request for a referral to another healthcare provider.<\/li>\n<li>You are entitled to decline participation in medical research programmes.<\/li>\n<li>You are entitled to participate in your care to the extent that you wish.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723528155{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/privacy.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Privacy and Dignity<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>Your personal and medical information shall be confidential.<\/li>\n<li>Your privacy, dignity, religious and cultural beliefs shall be respected.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723528155{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/hospital.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Hospital Environment<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You shall be treated in a safe, clean and comfortable environment.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700724602747{padding-top: 50px !important;padding-bottom: 20px !important;background-color: #ecf5f9 !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><strong>As a patient of IJN, you have the responsibility to:<\/strong><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/provide-information.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Provide Information<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You are expected to fully and truthfully provide details of your medical, medication and treatment history.<\/li>\n<li>You are expected to fully and truthfully provide your personal details including insurance and financial information.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700724533411{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #ecf5f9 !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/plans.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Adhere to Treatment Plans<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You shall adhere to medical advice and instructions should you choose to accept them.<\/li>\n<li>You shall attend all appointments punctually and notify IJN if you are unable to keep the appointment.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700724533411{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #ecf5f9 !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/rules.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Adhere to Rules and Regulations<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You shall adhere to all rules and regulations of IJN at all times.<\/li>\n<li>You shall observe the no smoking policy.<\/li>\n<li>Timely payment of hospital charges.<\/li>\n<li>You shall pay your hospital bills within the stipulated time frame.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700724533411{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #ecf5f9 !important;}&#8221; z_index=&#8221;&#8221;][vc_column]<div class='q_icon_with_title small custom_icon_image left_from_title '><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><div class=\"icon_title_holder\"><div class=\"icon_holder \" style=\" \"><img decoding=\"async\" itemprop=\"image\" style=\"\" src=\"https:\/\/cloone.my\/demo\/ijn2\/wp-content\/uploads\/2023\/11\/respect.png\" alt=\"\"><\/div><h3 class=\"icon_title\" style=\"color: #eb6d90;\">Respect One Another<\/h3><\/div><p style=''><\/p><\/div><\/div><\/div><div class='q_list circle'><\/p>\n<ul>\n<li>You and your visitors shall respect and be considerate to others.<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700725745358{padding-bottom: 50px !important;background-color: #ecf5f9 !important;}&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;.vc_custom_1700725600502{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><strong>You and your visitor shall respect and be considerate to others is the vicinity at all times.<\/strong><\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;]<a  itemprop=\"url\" href=\"#\" target=\"_self\"  class=\"qbutton  default\" style=\"border-radius: 50px;-moz-border-radius: 50px;-webkit-border-radius: 50px; \">Print PDF<i class=\"qode_icon_font_awesome fa fa-print qode_button_icon_element\" style=\"\" ><\/i><\/a>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1700723293174{padding-top: 50px !important;padding-bottom: 20px !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text] PATIENT CHARTER [\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text] The Patient\u2019s Charter is part of IJN\u2019s quality initiative that sets out patient\u2019s rights and standards of service they should expect. It is a reaffirmation of our&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-480","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/pages\/480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/comments?post=480"}],"version-history":[{"count":6,"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/pages\/480\/revisions"}],"predecessor-version":[{"id":2743,"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/pages\/480\/revisions\/2743"}],"wp:attachment":[{"href":"https:\/\/cloone.my\/demo\/ijn2\/wp-json\/wp\/v2\/media?parent=480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}